I’m pretty sure that on this day, exactly one year ago, I was driving myself from Kimberly , Idaho to move back to Missoula, Montana for three months to work and be with my love interest at the time, Katie Schwartz. I remember that the weather was setup to present a winter road-condition challenge. My dad was particularly keen on monitoring the weather in the various areas my journey would cover. We discussed the conditions as I traveled since my car’s tires were not studded in or any way optimized for winter road conditions. My dad even insisted that he buy me a pair of new snow tires in Butte, Montana and have my off-season set shipped back to Walla Walla. The final concern that brought about that decision was an expected snowfall on the small pass I would be going north and west through on my way into Missoula. I made it in that night and slept with Katie, comfortably. I didn’t yet have a place of my own to stay.
So, what’s one thing that’s been noticeable in my memory today.
I express a great deal of concern for how my writing, speech or other communication conforms to socially indicated standards, definitions and other qualities associated with attractive, admired, intelligent and other beloved types of people.
Now, what do I think about giving Blake’s associate Charlie Ellis a call? (He’s the other “Chief Operating Officer” pulling the strings at the small television broadcasting MeTV station in Anchorage Alaska. KACN). I don’t want that opportunity vs. the opportunity to lead service teams and develop marketing/operational efforts with Tuxedos and Tennis Shoes.
if I can truly maintain my focus on developing an idea or memory of something I could/should do, I can do wonders. There can’t be all that many true wonders among an entire world filled with myriad treasures. In fact, I recall that there are precisely seven wonders of the Ancient World. I can only realistically presume that I may similarly construct the Seven Wonders of Colton’s World.
I should eat the remaining portions of my baked veggie assortment and elk backstrap strips.
I did that which was mentioned above AND I showered AND I shaved my neck/underjaw AND I’ve dressed in my clothes for tonight’s TnT shift.
Now my mission is to find coffee, checkout my held library book and then find a place to squat until my 3pm meeting with Karna Leinbach at The Works.
So, ye wantin’ to be a Lead Server fer Tuxedos and Tennis Shoes Catering, eh?
What’s there in it fer ye?
- Formal, routine leadership role is something I’ve always wanted to take part in.
- Longer shift length for each event that helps me to understand the full scope of the service team’s role
- Closer contact/collaboration with client contacts and our won even tmanagers to understand how to best serve the event’s purpose/mission
- Easier commute to The Works to start/end each shift from
Well, just how might ye be pullin’ in some extra bounty fer the lot of us if we grant ye this station?
- Training/skills development focus for less experienced staff to best compliment event needs and desires for career path
- Fixation on process improvements to foster efficiency and quality in service fulfillment
- Shared understanding of the context, purpose and direction for events among entire service crew.
Planning > production perp and staff scheduling > delivery and presentation > cleanup > follow up and evaluation
Detail – efficiency – creativity = a mantra of mine for the past few years that has kind of become a unifying theory for doing anything well.
- Here are the step-by-step instructions for achieving this product/outcome using the best process we currently understand
- What the final deliverable looks/feels like
- Why decisions were made to fulfill in this way
- What purpose this function serves
- As we best understand, an optimal and time-saving procedure exists to produce large amounts of this output
- How to reduce direct time necessary from operator’s attention. Ex. Laundry machine = 2 hours total cycle time but just 10 min of direct operator attention.
- Modify desired output to better serve larger needs
December 1st, 2017.
I am currently driving to the Jack In The Box fast-food restaurant in the SoDo District of Seattle, south of downtown, so that I can grab a little food and spend some more time reading or writing before my appointment to meet with Karna Leinbach with the D Squared company to discuss my career path with the service team as a service team leader at events.
I’m very much looking forward to the discussion since Karna brought up the potential position to me two days ago, on Wednesday. I certainly developed a quick appreciation for the lead server role during a catered event because it’s a crucial function to organize and manage resources to properly setup, conduct and pack away an event of the caliber that the Tuxedos and Tennis Shoes catering service provides. I witnessed some amazing work across the many leads I’ve worked with, ranging from the large events to the very small, more intimate on-site jobs. I believe that I would be well suited to lead and train other service team members.
Although, I certainly understand how it would be awkward a bit to lead the service team members who are older than me or are more experienced or have served for a longer duration within the company. This brings me right to the issue of me taking on this role while keeping the context of Caleb’s career in my thoughts.
Caleb Laberge, yes I’ve not broken the news to him yet that I would be training into the lead position and that’s gonna be quite the conversation between us. I know, though, that I have been doing a tremendous amount from my part to solidify the company’s trust in my abilities and potential. That’s been my goal ever since day 1 – to provide for the company, for the guests, for the end-client. And I enjoy, very much, working to satisfy the end user’s needs and delight them. That’s all that I’ve really wanted to accomplish in any job I’ve ever had. And so when we provide our services, it feels great knowing that I can have a direct influence there and witness the delivery of the experience (and it’s an emotional experience, of course) something that could go down in memory or would be remarkable for people – In whatever context that exists, I wanna be a part of that.
And what I do for Tall Town Design? This becomes the question over and over again: what is it that I do for Tall Town Design? I want a couple good clients at a time that I can serve their online marketing needs fully. Because I certainly like creating my own experiences.
Basically, i’m not finished up yet. Such as with B-Town’s BEST food and drink contest. It was a local dining establishment survey and sweepstakes. It’s great to put on. I like to look at the process that’s going to take on in connecting people.
I’m really patient with people, as long as they don’t show deliberate indifference. Because then they would be communicating to me that they really don’t care that I’m willing to work with them.
I think my greatest asset that I could provide for the D Squared team would really be in standardization obsession. It would really be in the analysis of our processes and where some opportunities lie and what is worth measuring.
I come from a very productivity focused background in manufacturing operations or sales territory management, account management and now within my own business, which is basically a freelancing business at the end of the day, I don’t want to grow it beyond that just because of the nature of the work. I feel like to standardize it would be to dismiss it of its humanity a little bit and so it works this way and I kinda understand the scale that i want to bring it to. At first, it was pretty grandiose in that I could really enable a lot of people to benefit from it. How can I serve every small town in America? You know. And I could, there is a way. But, it’s not necessarily the way I wanna do it. That spirit and that idea still exists and it’s given some attention and nurturing, but the level I’d have to go is pretty big and I’ll continue to play in that space for a while. But it’s not necessarily in the interests of my own, personal projects.
Anyways, I know how to go through this conversation with Karna today and everything should be well established for me to become a lead server and another reason why that’s particularly exiting is that this would be the first time I’ll ever routinely manage and be financially compensated for doing so. So that’s kind of a new thing that I would certainly be interested in. And we’ll see, yeah. I’m going to jack-in-the-box now.